CalOES and FEMA Serves the Whole Community: Assistance for Survivors with Disabilities 

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The California Office of Emergency Services (CalOES) and the Federal Emergency Management Agency (FEMA) are continuing to encourage Lake and Calaveras county residents with disabilities, or any survivor with additional needs, who were affected by the recent wildfires, to utilize the many available accessible resources to register for assistance.

People with disabilities are eligible to receive the same services and assistance that are offered to everyone in the declared disaster area, and both CalOES and FEMA are committed to ensuring services and assistance are available for people with disabilities.

A direct telephone hotline is operational to process any requests from survivors who may need additional assistance.

  • 916-381-0330 
  • TTY CALL 711

In addition, to serve the whole community, certain accommodations are available at Disaster Recovery Centers (DRCs).

  • For those who are deaf or hard of hearing, the DRCs are equipped with captioned phones and iPads that can access video remote sign language interpreters.  On-site interpreters are also available upon request.
  • For those survivors who are blind or have low vision, documents are available in large print and Braille.
  • DRCs have accessible parking, ramps, and restrooms.
  • If a survivor cannot transport themselves to the DRC, FEMA will arrange a home visit.

The first step for any survivor is to register with FEMA.  While one-to-one registration assistance is available at a DRC, survivors may also register online or over the phone.

  • Online at DisasterAssistance.govor by smart phone or tablet at m.fema.gov
  • The number to register for assistance is 1-800-621-3362
  • TTY 1-800-462-7585
  • If you use 711 or Video Relay Service (VRS), call 1-800-621-3362
  • Operators are multilingual and calls are answered seven days a week 24 hours a day.
  • FEMA representatives can also register survivors at a location of their choosing if needed.

The application deadline is November 23, 2015.  For those survivors with a disability, and others with additional needs who require assistance, should not hesitate to contact FEMA and ask for help.

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