Disaster Recovery Center

Disaster Recovery Center in Paradise Offers Wildfire Survivors Assistance, Resources

Logos for Cal O E S and FEMA

A Disaster Recovery Center (DRC) operated in partnership by California Governor’s Office of Emergency Services (Cal OES) and the Federal Emergency Management Agency (FEMA) is open in Paradise to provide important recovery resources to Butte County residents and business owners affected by the Camp Fire.

Wildfire survivors will find resources and information to assist them with recovery from agencies including FEMA, Cal OES, U.S. Small Business Administration (SBA), California Department of Social Services and Butte County.

The DRC is located at: Creative Learning Center, 1080 Ewald Ct., Paradise, CA  95969. The center is open from 10 a.m. to 5 p.m., Monday through Saturday and closed Sundays.

There are two other DRCs in Butte County serving survivors of the Camp Fire:

Chico Mall – Former Sears

1982 E. 20th St.

Chico, CA 95928

Open 9 a.m. to 6 p.m. Mon. thru Sat.

Closed Sundays


Oroville Store Front Location

2140 Feather River Blvd.

Oroville, CA 95965

Open 9 a.m. to 6 p.m. Mon. thru Sat.

Closed Sundays

The registration deadline for federal disaster assistance is Jan. 31. Survivors are encouraged to file insurance claims for damages to their homes, cars and businesses before applying for FEMA assistance. They can register with FEMA at any DRC, online at DisasterAssistance.gov or by calling the FEMA Helpline at 800-621-3362 (TTY  800-462-7585). Multi-lingual operators are available. The toll-free numbers are open daily 7 a.m. to 10 p.m. (PST).

Survivors may also apply for low-interest disaster loans with SBA at their nearest DRC, apply online at SBA.gov/disaster, or contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955 for more information.

DRCs are accessible for individuals with disabilities and access and functional needs. They have on-site communication accessibility tools, including amplified listening devices, Video Relay Interpreting and Cap Tel phones. ASL interpreters are available upon request.

Californians impacted by the wildfires that started on Nov. 8 in Butte, Los Angeles and Ventura counties can find their nearest DRC at https://egateway.fema.gov/ESF6/DRCLocator or by texting 43362 with the message DRC and their ZIP Code. Standard message and data rates apply.


Related story: Disaster Recovery Center Opens in Paradise

Monica Vargas

Monica is a Public Information Officer for the California Governor's Office of Emergency Services (Cal OES). She has been involved in the Aliso Canyon Gas Leak, Valley Fire, Butte Fire, historic drought, Oroville Dam Emergency Spillway Incident and 2017 winter storms. She previously served Cal OES as an analyst in international affairs, technology operations and executive staff support.

One thought on “Disaster Recovery Center in Paradise Offers Wildfire Survivors Assistance, Resources

  • January 27, 2019 at 2:47 pm

    My husband and I are parents of one of the residents that lost his home on Sutter Road. Since we do not own the house, are the protective gear kits still available for purchase? My son and partner have only been to their property once since the fire but did not look for any items that may have survived. We are headed to Paradise this coming next week and would like to spend some time at the property looking for anything lost.


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