Disaster Recovery Center to Open in Chico

SACRAMENTO, Calif. – A Disaster Recovery Center (DRC), jointly operated by the California Governor’s Office of Emergency Services (Cal OES) and the Federal Emergency Management Agency (FEMA), will open in Chico on Friday, November 16.

The DRC offers information concerning resources available to homeowners, renters and business owners who sustained damage as a result of the ongoing Camp Fire.

The Chico DRC will be located at:

Former Sears Store, Chico Mall
1982 East 20th Street
Chico, CA 95928

Hours of Operation:

Monday through Sunday
9 a.m. to 7 p.m.
(Closed Thanksgiving Day)

Survivors are encouraged to file insurance claims for damages to their cars, homes and businesses. Survivors who have unmet emergency needs may apply for aid online at DisasterAssistance.gov or by phone at 800-621-3362 or (TTY) 800-462-7585. Applicants who use 711 or Video Relay Service may call 800-621-3362. The toll-free numbers are open 7 a.m. to 10 p.m. local time, seven days a week. Multi-lingual operators are available.

DRCs are accessible for individuals with disabilities and access and functional needs. They have on-site communication accessibility tools, including amplified listening devices, Video Relay Interpreting and Cap Tel phones. ASL interpreters are available on request.

Applicants may apply to the SBA online at https://disasterloan.sba.gov/ela . Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email disastercustomerservice@sba.gov for more information on SBA disaster assistance. Individuals who are deaf or hard of hearing may call (800) 877-8339.

Applicants for disaster assistance should have the following information at hand:
• Social Security number.
• Address of the damaged primary residence.
• Description of the damage.
• Information about insurance coverage.
• A current contact telephone number.
• An address where they can receive mail.
• Bank account and routing numbers for direct deposit of funds.

California residents in Butte, Los Angeles and Ventura counties can find the closest DRC by going online at fema.gov/drc or texting 43362 with the message DRC and their ZIP Code. Standard message and data rates apply.


All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

FEMA’s mission: Helping people before, during, and after disasters.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at SBA.gov/disaster Deaf and hard-of-hearing individuals may call 800-877-8339.

Shawn Boyd

Shawn Boyd joined Cal OES as a public information officer in 2014 after a 20-year career in television news as a reporter, anchor and executive producer. He's a Cal State Sacramento alum and former US Navy yeoman and Air Force brat.

2 thoughts on “Disaster Recovery Center to Open in Chico

  • November 16, 2018 at 12:28 pm

    Why are those victims still suffering… After surviving the most harrowing tragedy in California history…..they lie shivering in tents in 30 degree weather! Most elderly, many alone, no resources to even look for help, but should they have to. Erect a damn circus tent for Christ’s sake, space heaters, I mean are you kidding me?!! Get real.

  • November 17, 2018 at 8:45 pm

    As a insured Paradise homeowner who’s house survived, the help for recovery is not addressed the same, once your home is marked as standing the insurance company holds the funds tightly telling you that we can only give 40.00 a day on a week to week basics because your house is standing. But your insurance company will give out 100.00 + dollars a day for a hotel or motel which is equal to housing & utility cost. But because you went to a family member’s house for emergency housing, the costs are not equally shared to off set the cost of a extra people being in the home, is this right? My own family member’s lost their home & I am not minimizing the lost, no one chose’s whose house will stand or fall, for those of us who still have homes in Paradise have different types of challenges to face, our policies state we have lost of use, but the monies don’t allot the same, the need is not different we still need housing for family. Our claim was given to a third party housing person who stated the housing issue and how hard it would be to find a place. We were able to find a property mtg. who accepted our application to rent a house in Yuba City, but Allstate said we can only do a week to week then stated month to month, and of course they were not able to give us the place. All of us who lived in Paradise have lost what we knew, our homes, neighborhoods, community of family & friends. Yes, insurance companies have policies but does their policy accommodate for this type of devastation to a whole community being swiped out but since my house is still standing on the block or should I say for block’s am expected to have no choice of stay and repair, or leave. $40.00 a day really!


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