Disaster Recovery Centers to Have New Hours

SACRAMENTO, Calif. – The Disaster Recovery Centers (DRCs) in Shasta and Lake counties will have new hours beginning Monday, Aug. 27. The DRCs will be open Monday-Saturday from 9 a.m. to 6 p.m. and closed on Sundays.

  • WHAT: DRCs offer in-person support to individuals and business owners. Recovery specialists from FEMA, the U.S. Small Business Administration (SBA) and state and local agencies are available to provide assistance.
  • Survivors needing help may visit any DRC or call the FEMA Helpline at 800-621-3362 (Voice, 711 or VS) or 800-462-7585 (TTY). Helpline numbers are open from 7 a.m. to 11 p.m., seven days a week. A list of open DRCs is available at fema.gov/disaster-recovery-centers or by using the FEMA App.
  • WHEN: Effective Monday, Aug. 27. Closed on Sunday. OPEN: 9 a.m. to 6 p.m. Monday through Saturday.
  • WHERE:       

Lake County

Habematolel Pomo of Upper Lake

Tribal Community Center

9460 Main Street

Upper Lake, CA 95485


Shasta County

Former Kmart

2685 Hilltop Drive.

Redding, CA 96002




FEMA’s mission is helping people before, during and after a disaster.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955 (Deaf and hard-of-hearing individuals may call 800-877-8339), emailing disastercustomerservice@sba.gov, or visiting SBA’s Web site at sba.gov/disaster.



Monica Vargas

Monica is a Public Information Officer for the California Governor's Office of Emergency Services (Cal OES). She has been involved in the Aliso Canyon Gas Leak, Valley Fire, Butte Fire, historic drought, Oroville Dam Emergency Spillway Incident and 2017 winter storms. She previously served Cal OES as an analyst in international affairs, technology operations and executive staff support.

One thought on “Disaster Recovery Centers to Have New Hours

  • August 28, 2018 at 1:00 pm

    I’m a disabled veteran and do the fires and power outages in Riverside county I find myself with damaged appliances. My insurance company says I have 2500 dollar deductible and my appliances do not come up to this amount. I’m looking for any kind of information on filing for assistance in this matter.


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