Help Us Help You – Stay in Touch With FEMA

SACRAMENTO, Calif. – California homeowners and renters who have registered for disaster assistance with FEMA following the October wildfires are encouraged to stay in touch as their applications are processed.

Housing help, home repairs and various other types of aid may be available to applicants in Butte, Lake, Mendocino, Napa, Nevada, Orange, Sonoma and Yuba counties who qualify because of damage or loss.

Applicants can track their claim and should notify FEMA of changes to their mailing address, phone number, email address and if they receive an insurance settlement or discover additional damage.

Homeowners and renters can update their information in the following ways:

  • By going online to DisasterAssistance.gov;
  • By calling 800-621-3362; TTY 800-462-7585. Applicants who use 711 or Video Relay Service may call 800-621-3362. The toll-free numbers are open 7 a.m. to 10 p.m. seven days a week;
  • By downloading the FEMA mobile app; and
  • By talking face-to-face with a specialist at a Disaster Recovery Center (DRC) in Sonoma County.
    • Press Democrat Bldg., 427 Mendocino Ave., Santa Rosa 95401
    • Hours: 9 a.m. to 6 p.m. Monday through Friday; 10 a.m. to 5 p.m. Saturday and Sunday
    • Hanna Boys Center, 17000 Arnold Drive, Sonoma 95476
    • Hours: 9 a.m. to 6 p.m. Monday through Friday; 10 a.m. to 5 p.m. Saturday; Closed Sunday

Applicants who are updating their information should have on hand the nine-digit number they received when they registered. This number is on all correspondence from FEMA and is a key identifier in tracking assistance requests.

Claimants who are given an application for a U.S. Small Business Administration (SBA) loan should complete it because if they don’t qualify for a loan, they will be referred back to FEMA and could get help through an Other Needs Assistance (ONA) grant.

ONA may be used for disaster-related child care, medical and dental expenses, and for damaged household items, such as clothing or necessary educational materials.

To apply for an SBA loan:

  • Go online to disasterloan.sba.gov/ela
  • Call SBA’s Disaster Assistance Customer Service Center at: 800-659-2955, TTY 800-877-8339 or Video Relay Service (VRS) 800-659-2955.
  • Get in-person help at the Disaster Loan Outreach Center (DLOC) in Napa County at 2751 Napa Valley Corporate Drive, Bldg. A, Napa, CA 94558. Hours are 9 a.m. to 6 p.m. Monday through Friday.

For more information on California recovery, visit the disaster web page at www.fema.gov/disaster/4344, Twitter at https://www.twitter.com/femaregion9 and WildfireRecovery.org.

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Monica Vargas

Monica is a Public Information Officer for the California Governor's Office of Emergency Services (Cal OES). She has been involved in the Aliso Canyon Gas Leak, Valley Fire, Butte Fire, historic drought, Oroville Dam Emergency Spillway Incident and 2017 winter storms. She previously served Cal OES as an analyst in international affairs, technology operations and executive staff support.

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