“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou
The events of 9/11 and the recent United Airlines incident were two examples discussed as part of a crisis communications discussion by emergency responders from across Southern California Wednesday. The summit workshop, called “Reach Beyond Recovery”, was hosted by the County of Riverside Emergency Management Department.
“When people are stressed or concerned, they want to know that you care before they care what you know,” said Kelly Huston, Deputy Director of the California Governor’s Office of Emergency Services. Huston’s High-impact Crisis Communications message was just one of several topics covered, including cyber security strategies, disaster recovery funding and healthcare delivery.